A course that practices real accessible-service interactions — assistive devices, service animals, support persons, and communication barriers — across 11 interactions, so meeting Manitoba's accessibility standard becomes how staff treat customers. It builds confident service, not a skimmed policy.
Accessibility is the law in Manitoba, and removing barriers for people with disabilities is everyone’s job. This course equips every worker to understand and apply The Accessibility for Manitobans Act (AMA) and its standards. It explains what the AMA is and the four principles behind it — access, equality, universal design, and systemic responsibility — and the goal of a more accessible Manitoba.
Equip every worker to recognize and help remove barriers, meet the requirements of Manitoba’s accessibility standards, provide accessible customer service, communicate inclusively and provide accessible information, and apply the duty to accommodate — meeting the workplace’s obligations under The Accessibility for Manitobans Act and The Human Rights Code.
At a glance
Format: Online, self-paced and interactive
Length: about 1 hour 10 minutes, 5 modules
Pass mark: 80% on the final test
Certificate: QR-verified, valid for one year
Jurisdiction: Manitoba law and standards
Who this course is for
Front-line workers and customer-facing staff who serve the public and must meet Manitoba's accessible customer service obligations.
All workers in Manitoba organizations covered by The Accessibility for Manitobans Act
Front-line, customer-service, and reception staff
Workers who create or share information, documents, or web content
Supervisors, managers, and HR responsible for accommodation and accessibility policies
Anyone who serves the public or works with colleagues who have disabilities
What you will learn
Explain The Accessibility for Manitobans Act, its four principles, and its goal
Recognize the types of barriers people with disabilities face and how to help remove them
Identify the accessibility standards under the Act and what each requires
Provide accessible customer service — service animals, support persons, communication, disruptions, feedback
Communicate inclusively, provide accessible formats and communication supports, and use respectful language
Apply the duty to make reasonable accommodation (limited by undue hardship — M.R. 70/2019 s. 3), the duty to inquire, and accommodation plans
Course outline
The Accessibility for Manitobans Act & Barriers — What the AMA is, its four principles and goal, and the kinds of barriers that disable people — and how everyone can help remove them.
The Accessibility Standards — The standards made under the AMA — Customer Service, Employment, and Information & Communication — and what each one requires.
Accessible Customer Service — Serving customers with disabilities respectfully — service animals, support persons, communication, service disruptions, and feedback.
Inclusive Communication & Accessible Information — Providing accessible formats and communication supports, meeting digital accessibility, and using respectful person-first language.
The Duty to Accommodate & Your Role — The duty to make reasonable accommodation and the undue-hardship limit, the duty to inquire, accommodation plans, and your role and the site’s accessibility policies.
Laws and standards covered
The Accessibility for Manitobans Act (C.C.S.M. c. A1.7)
Accessible Customer Service Standard Regulation (Manitoba Regulation 171/2015)
Accessible Employment Standard Regulation (Manitoba Regulation 70/2019)
Accessible Information and Communication Standard Regulation (Manitoba Regulation 47/2022)
The Human Rights Code (C.C.S.M. c. H175)
Accessible Employment Standard (Manitoba Regulation 70/2019)
Certificate and renewal
Passing the final test issues a QR-verified certificate, valid for one year. Review training at least annually and whenever accessibility policies, the workplace’s accessibility plan (public sector bodies, A1.7 s. 33), or the standards change (new standards and deadlines are introduced over time). Some roles require additional task-specific training.
Common questions
How long does Manitoba Accessibility Standard take?
About 1 hour 10 minutes online, over 5 modules, at your own pace. It ends with a final test that needs 80% to pass.
How long is the Manitoba Accessibility Standard certificate valid?
One year from the day you pass. Review training at least annually and whenever accessibility policies, the workplace’s accessibility plan (public sector bodies, A1.7 s.
Which laws and standards does Manitoba Accessibility Standard cover?
The Accessibility for Manitobans Act (C.C.S.M. c. A1.7); Accessible Customer Service Standard Regulation (Manitoba Regulation 171/2015); Accessible Employment Standard Regulation (Manitoba Regulation 70/2019); and 5 more listed on this page.
Who should take Manitoba Accessibility Standard?
Front-line workers and customer-facing staff who serve the public and must meet Manitoba's accessible customer service obligations.
Is this course part of a training program?
Yes. It is included in Manitoba Regulatory Compliance Pack.